Claymont, Delaware, May 30, 2023 / – Clootrack, a leading AI-driven Customer Experience Analytics platform, today announced the launch of ProbeTrack, a groundbreaking AI-based solution designed to revolutionize the way market researchers analyze and derive insights from In-Depth Interviews (IDI). Featuring Generative AI, the latest addition to Clootrack's platform enables seamless analysis of large volumes of free-flowing, In-Depth Interview data in minutes, eliminating the grunt work...

Claymont, Delaware, May 16, 2023 /- Clootrack, an intelligent customer experience analytics platform, has released a report on the global airline industry, revealing that many customers are dissatisfied with flight disruptions. The study analyzed over 27,000 customer reviews between January 2022 and January 2023 from the world's top 12 airlines.

Clootrack integrates ground-breaking OpenAI technologies to revolutionize CX insights and improve efficiency for precise, granular insights. With this new release, Clootrack now answers customer experience-related queries from the brand's own data  Claymont, Delaware, May 8, 2023 / - Clootrack, an AI-driven platform capable of analyzing billions of Customer Experience (CX) reviews for enterprises to gain qualitative insights in real-time, has enhanced the platform with ChatGPT's...

Claymont, Delaware, May 3, 2023 / - Clootrack is excited to announce that it has been selected as a 2023 TiECON50 winner in the prestigious TiECON50 Awards Program. This is a testimony to the fact that Clootrack's intelligent customer experience analytics platform is an excellent example of the game-changing technology shaping the future. Now in the fourteenth year, the prestigious TieCON50 awards recognize the top technology and technology-enabled startups.

Passengers are dissatisfied with customer service in the airline industry, with 67% of 14K passenger reviews for 'customer service' being negative. Complaints include long wait times, unhelpful chat lines, and lack of communication from complaints departments. In-flight experience is a major concern for economy class passengers, with 84% of them reporting a negative experience compared to only 60% negativity from business class passengers. Airlines need to analyze passenger data to...

20 Global CX Experts Reveal How They Proved the ROI of CX Programs The Study Confirms the Paramount Importance of CX Insights & Metrics, Capturing the Right Voice of Customers (VOC), and Technology  Claymont, Delaware, February 28, 2023 /- A recent study on the return on investment (ROI) of customer experience (CX) conducted by Clootrack using input from 20 Global CX leaders from major brands around the world have found that measuring the ROI of CX initiatives are crucial for...

Mumbai, 9th January 2023: Kotak Mahindra General Insurance Company Limited ("Kotak General Insurance") today announced that it has partnered with Clootrack, an AI-driven, real-time customer experience platform. The latter's comprehensive intelligent customer experience analytics platform offers a fully SAAS model, gathers and analyses billions of customer reviews to help enterprises understand "why" customer experience drops.

Claymont, Delaware, October 27, 2022 / - As the quick service restaurant (QSR) industry is emerging from the pandemic, positive factors like Convenience and food quality have become vital customer experience drivers amidst numerous challenging business conditions. The resilient fast-food industry renowned for speed, convenience, price, and predictability has bounced back with optimism in a big way. Women have shown a higher preference towards more fantastic food varieties. Men prefer...

Claymont, Delaware, September 6, 2022 / - A significant number of US consumers are shifting towards zero-sugar, zero-calorie, zero-caffeine energy drinks, and their numbers are growing. Zero-format drinks appeal to most consumers, as they can be consumed without guilt. This aspect was found in the Clootrack study on customer experience in the US Energy Drinks category.  The research is based on 31,870 customer reviews spanning a period of 2.5 years.

Banking services are reviving and innovating, but customers' top concerns are yet to be addressed. Claymont, Delaware, August 2, 2022 / - One of the most significant challenges the banking industry faces right now is the security concerns of banking customers. While mobile apps and technology have made banking more convenient, they also present new difficulties.   These findings are based on an analysis of 84,497 customer conversations discovered over 17 months in 2021-22 on major US...