Search for Insight Report

The global airlines industry is a highly competitive and rapidly evolving market that is constantly impacted by changes in consumer behavior, emerging technologies, and shifting economic conditions. Airlines need to understand the latest customer experience trends and preferences to stay ahead of the curve and provide a seamless and satisfying travel experience. One way that airlines can gain insight into customer preferences is by analyzing customer reviews. In this report, we will examine 27K passenger reviews of the top 12 airlines worldwide to identify emerging trends in the industry and provide insights into how airlines can improve their services and stay competitive.

The rapid development of the QSR industry has been forcing brands to keep up to date with their customer experience with improvements in food quality, technology, and kitchen-to-doorstep delivery. Not always, the taste or the variety of food attracts customers and influences their loyalty. Some other important factors contribute to a positive customer experience than food quality and taste. This report uncovers them!

Energy drinks have become one of the inevitable beverages in the world years ago. The rise of new brands, exciting flavors, and tastes led to a constant increase in energy drink consumption worldwide. Yet, many brands and flavors are not accessible to many people in different locations. Have you ever thought that distribution functions and availability would affect customer experience?! Read the report.

Customer expectations from banks are rapidly changing. In order to meet those expectations, banks need to make the customer experience the starting point for changes in their technology and offerings. To get there, banks need to understand what their customers want, why they want it and how they want it. Based on thousands of customer conversations, this report will give banks an understanding of the major factors driving customer experience as well as the top concerns raised by customers.

The consumers’ online buying trend has brought a drastic shift in various aspects of the customer experience in the chocolate industry. If brands still think only a consistent taste and texture is enough to satisfy customers, studies say it’s not enough! The shipping, packaging, and wrapping of chocolates play a vital role in the customer experience of chocolates. How? This report reveals it!

The Covid-19 pandemic has geared up the air purifier market, putting brands in tight competition to satisfy their customers. Improving air quality is the first, and foremost specification customers look for in an air purifier. But, in the second half of 2021, this industry has witnessed an unforeseen dip in positive impressions from customers. But, it was not around the core feature - Air Quality. Then what could be the aspect that contributes negativity to the customer experience of air purifiers? This report reveals it!

2021 has redefined the beauty and cosmetic industry. Consumers are changing their buying behavior and their expectations are shifting heavily due to which large brands and startups alike have been forced to adapt to the changing customer expectations. In this D2C Beauty and Cosmetics report, we present the findings on customer experiences that are linked to makeup products in the USA.

We’ve all had customer experiences that range from awesome to infuriating. Over the last few years, watches have gained significant popularity as a fashion accessory as well as a fitness accessory. Lately, watches are recognized as a status symbol and come with a combination of style and technology. Consumers often choose a watch that gives them the highest utility, and thus consumers’ preferences can be easily observed through their choices. It is found that style, design, and quality have a significant influence on the process of determining preferences. This report aims to help watch manufacturers understand what truly drives a great customer experience.

Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.

Europe airport passengers are looking forward to a great customer experience that offers a seamless and personalized journey. After COVID airports need to continuously adapt to changing requirements of the customers. In this report, we present the findings on passenger preferences that are linked to great customer experience.