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Customer expectations from banks are rapidly changing. In order to meet those expectations, banks need to make the customer experience the starting point for changes in their technology and offerings. To get there, banks need to understand what their customers want, why they want it and how they want it. Based on thousands of customer conversations, this report will give banks an understanding of the major factors driving customer experience as well as the top concerns raised by customers.

The consumers’ online buying trend has brought a drastic shift in various aspects of the customer experience in the chocolate industry. If brands still think only a consistent taste and texture is enough to satisfy customers, studies say it’s not enough! The shipping, packaging, and wrapping of chocolates play a vital role in the customer experience of chocolates. How? This report reveals it!

The Covid-19 pandemic has geared up the air purifier market, putting brands in tight competition to satisfy their customers. Improving air quality is the first, and foremost specification customers look for in an air purifier. But, in the second half of 2021, this industry has witnessed an unforeseen dip in positive impressions from customers. But, it was not around the core feature - Air Quality. Then what could be the aspect that contributes negativity to the customer experience of air purifiers? This report reveals it!

2021 has redefined the beauty and cosmetic industry. Consumers are changing their buying behavior and their expectations are shifting heavily due to which large brands and startups alike have been forced to adapt to the changing customer expectations. In this D2C Beauty and Cosmetics report, we present the findings on customer experiences that are linked to makeup products in the USA.

We’ve all had customer experiences that range from awesome to infuriating. Over the last few years, watches have gained significant popularity as a fashion accessory as well as a fitness accessory. Lately, watches are recognized as a status symbol and come with a combination of style and technology. Consumers often choose a watch that gives them the highest utility, and thus consumers’ preferences can be easily observed through their choices. It is found that style, design, and quality have a significant influence on the process of determining preferences. This report aims to help watch manufacturers understand what truly drives a great customer experience.

Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.

Europe airport passengers are looking forward to a great customer experience that offers a seamless and personalized journey. After COVID airports need to continuously adapt to changing requirements of the customers. In this report, we present the findings on passenger preferences that are linked to great customer experience.

Customer experience is essential for airports. In an increasingly competitive market, airports that offer passengers the best customer experience will win over their competitors. COVID-19 is posing far-reaching challenges to US Airports, and their interconnected systems. Nevertheless, in the coming years, the pandemic can accelerate investments in smart technologies and completely reshape US Airports based on changing consumer behavior.

Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships.

During these unprecedented and uncertain times of COVID-19 pandemic, millions of people are now at home and are going online to purchase products or services. While the COVID-19 continues to impact many sectors, Clootrack took a look at how the demand for electronic products changed during COVID-19 vis a vis previous period.