June 29, 2022
Top Factors of Customer Experience: Traditional Banks vs Neobanks
Customer expectations from banks are rapidly changing. In order to meet those expectations, banks need to make the customer experience the starting point for changes in their technology and offerings. To get there, banks need to understand what their customers want, why they want it and how they want it. Based on thousands of customer conversations, this report will give banks an understanding of the major factors driving customer experience as well as the top concerns raised by customers.