May 08, 2023
Global Airline Industry Trends: Customer Review Analysis of Top 12 Airlines Worldwide
The global airlines industry is a highly competitive and rapidly evolving market that is constantly impacted by changes in consumer behavior, emerging technologies, and shifting economic conditions. Airlines need to understand the latest customer experience trends and preferences to stay ahead of the curve and provide a seamless and satisfying travel experience. One way that airlines can gain insight into customer preferences is by analyzing customer reviews. In this report, we will examine 27K passenger reviews of the top 12 airlines worldwide to identify emerging trends in the industry and provide insights into how airlines can improve their services and stay competitive.