150+ enterprises trust Clootrack

  • Clootrack Enterprise Client Wagner
  • Clootrack Enterprise Client PointClickCare
  • Clootrack Enterprise Client Xiaomi
  • Clootrack Enterprise Client VIVO
  • Clootrack Enterprise Client Deloitte
  • Clootrack Enterprise Client DBS
  • Clootrack Enterprise Client TFG-1
  • Clootrack Enterprise Client HSBC
  • Clootrack Enterprise Client TATA
  • Clootrack Enterprise Client Wipro

What our customers say

We were looking for valuable product insights which were very difficult to obtain from large data dumps. Clootrack helped us to get powerful, strategic business insights to be brought to the surface.

Alexis O

Alexis O

ECommerce Manager at a Major Apparel Brand

We were looking at the personal care market to understand the motivations of Brand Switch in the category. What I liked about Clootrack is the smartness: it picks the right conversations and reviews for the analysis unlike a lot of tools I have used. There are zero invalid conversations.

TaniaDey22

Tania Dey

Vice President CX Strategy, MullenLowe Lintas Group

We offer a lot of mediums for our customers to make their voices heard: product reviews, surveys, and a section where customers can write about their experience. We were looking for a platform that could create a more structured output from these channels. We had interactions and POCs with multiple vendors and Clootrack stood out with their ability to get meaningful output from the various unstructured customer input channels.

Shoeb Shaik

Shoeb Shaik

Process Excellence, Tata Cliq

We were trying to find brand associations in a quick manner. Clootrack is convenient, thoughtful, and quick. The best thing is their algorithm - they are able to take the intensity of emotion into account while analyzing online conversations.

Samdish C

Samdish C

Group Corporate Brand at a Multinational Automotive Brand

We were looking for a fast and cost-effective way of getting insights into our customers and the market. My favorite part of working with Clootrack is their technology engine. It has been a great way of getting insights for us, and it is quite cost-effective.

Strategy Head

Strategy Head

of a Multinational Automotive Brand

I was looking for a company that could help me to answer questions in research in a much more authentic fashion, rather than going around with a questionnaire to people and asking them questions. This whole concept of getting into emotions and tonality of the emotions is definitely unique. The second part of the uniqueness comes through the fact that it is not just online conversations but also that we can take internal enterprise data whether it’s banking data or telecom or auto sector.

Principal Consultant

Principal Consultant

at a Global Consulting Firm

We have been doing NPS surveys for some time. However, the biggest issue has been convincing departments to take action on it. Because NPS questions are framed by business divisions and many times are biased to their understanding of business. Clootrack analysis brings out what customers want genuinely and is represented in verbatims. All business divisions oblige to take action on it as it is coming from the horses’ mouth.

Customer Insights Head

Customer Insights Head

at a Major Bank

When it comes to category understanding, the biggest challenge is where to start, what attributes to look at for your own brand and competition. There are several gaps that are left by listening and analytics tools. Clootrack helps clients find the drivers of conversation that are difficult to identify on social media. It helped us to streamline our social media conversation into relevant buckets.

Senior Group Head

Senior Group Head

Analytics at a Major Agency

There are many issues with respect to customer experience that most people in the company understand, but there are a few issues which only a few people understand and none of us knew if it was important to the customers. Clootrack was able to identify the issues that really mattered to customers.

Customer Insights Head

Customer Insights Head

at a Major Bank

What is Clootrack?

Clootrack is an AI-powered CX analytics platform tailored for enterprise decision-makers. It analyzes billions of customer conversations in real time to pinpoint why your customer experience falters.

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Why Clootrack

Get a Unified View of Customer Experience

Comprehensive CX Overview

Seamlessly integrate customer data from both first-party and third-party sources—CRM tickets, call center calls, NPS data, social media, e-commerce reviews, blogs, and news sites—into a secure, AI-powered CX analytics engine.

Discover underlying customer issues and what drives brand loyalty through authentic conversations, all in real time, enabling informed decisions.

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eCommerce Category Benchmarking

Competitor Benchmarking

Learn where your brand stands against the competition with industry benchmarks. Get real-time insights into what drives your SWOT.

Stay ahead by recognizing shifting customer priorities.

 

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Brand Health Monitoring

Brand Health Monitoring

Track your brand in real time to pinpoint areas needing improvement. Leverage insights from customer conversations to guide your brand's growth strategy.

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Unbiased Insights

Unbiased Insights

Clootrack's patented AI algorithm uncovers themes and patterns in customer conversations unguided, ensuring insights are unbiased and actionable, directly traceable to customer journeys.

Confidently make decisions on customer acquisition, product development, market entry, and marketing strategies.

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Clootrack For You

  • customer-experience-head Customer Experience Leader
  • Consumer Insights Leader Consumer Insights Leader
  • Management Consultant Management Consultant
  • private-equity-analyst Private Equity Deal Analyst

Grasp the key elements affecting customer experience scores, such as NPS, CSAT, and CES. Streamline stakeholder alignment through clear, data-driven insights and spark action. Cut customer churn by 30% to 40%.

“There are many aspects which we know are customer issues. There are some issues only some people in the company know. There are some customer issues which no one in the company knows. Clootrack is able to bring out these issues and tell us if it really matters to the customers.”

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Answer stakeholder questions on consumer behavior in seconds, not days, using insights from millions of customer conversations. Become the go-to hero by guiding your organization with fast data-driven decisions on customer acquisition, product development, market entry, marketing strategies, investments, and more.

“Using Clootrack we were able to pinpoint key customer experience issues - like the ones that happen in last-mile delivery. Usually, these issues get completely missed out if they are not escalated to us even though it affects the customer experience big time. Clootrack was able to identify these issues and highlight the priority that helped us to take immediate action.”

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Boost your pitch success rate by 60%. Slash strategic workshop prep by 300 hours. Accelerate market research to hours instead of months.

“Our clients across industries and geographies have been WOWed by the learnings and insights which led to significantly better business decisions including better marketing campaigns, brand positioning and innovation strategies. Clootrack’s capability to decode customer emotions helped us to identify why certain customers prefer certain products and brands.”

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Get qualitative insights for an investment edge, in real time. Save 23 days on due diligence, equity research, strategy planning, portfolio audit and deal thesis analysis. 

“Auto theme identification by Clootrack is very powerful - it is granular without needing any input. When a survey is used instead of Clootrack, key product codes are identified and responses are bucketed. However, it needs significant effort and is error prone.”

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Seamless Integration With All
Data & BI Tools

  • zendesk
  • Help Scout
  • freshdesk
  • salesforce
  • app store
  • ebay
  • google pay
  • tableau
  • google data studio
  • power bi
  • qlik
  • domo
  • zendesk
  • Help Scout
  • freshdesk
  • salesforce
  • app store
  • ebay
  • google pay
  • tableau
  • google data studio
  • power bi
  • qlik
  • domo
Request Demo
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Your Data Is Safe With Us!

At Clootrack we are committed to protecting and respecting your privacy. We only collect and retain as much information as needed for specific, identified purposes. We will not use it in any way that is incompatible with those purposes.

  • Clootrack GDPR Compliant
  • Clootrack ISO 27001

Understand the WHY behind Customer Experience

7.5X faster qualitative insights!

Find out why your NPS, CSAT, and star ratings are falling. Cut churn by 35%, save over 528 hours monthly, and achieve a 38X+ ROI.

Perfect for B2C brands, management consultants and private equity funds.