March 20, 2023
Customer Reviews: The Secret to Building Insanely Great Customer Experience
“Two challenges brands often face when striving to create the best experience are - Trying to determine where to invest their time and money to fix, improve and delight in the customer journey and How to and where to customize the journey to what matters most to that customer. Part of the overall challenge here is understanding what matters most to customers in such a way that customers respond with loyalty, increased revenue or rave reviews – and ideally all three!” says Jamie...