Blogs

It's a fantastic, bright day out on the baseball field. The warm sun is high in the sky, the stands bustling with excited fans, and the air is dense with the tantalizing smell of popcorn and hotdogs. This is Major League Baseball (MLB) in all its glory. It's a thrilling event that keeps us hooked, game after game.

Yes, Customer Experience is for more than just customers!

Wands at the ready, folks! Brace yourselves for a spellbinding adventure through the enchanted realm of customer insights!

Google marked its 25th birthday milestone on 27th September 2023. Birthed from humble beginnings as a simple search engine, Google has significantly evolved over the years. Today, it can be described as the pulsating heart of an empire that has undeniably revolutionized our modern life. This transformation demonstrates a journey of relentless innovation, technological advancement, and unwavering commitment to refining user experience.

Let's enter the world of Bridgerton, the popular Netflix series, and see the businesses going on there with our town's gossip writer, Lady Whistledown...

Let's journey into the magical world of the Walt Disney Company for a moment. Imagine if we were confined just to 'Snow White and the Seven Dwarfs', Disney's first feature film, and it had stopped evolving right there. Pop cultural phenomena like 'Frozen', 'Moana', or the highly acclaimed 'The Lion King' probably wouldn't exist. As we eagerly anticipate the arrival of Disney's monumental 100-year anniversary in 2023, it’s fascinating to look back and see the sweeping progression the...

Imagine your business as a shining star on the grand stage of the Grammy Awards. Just like the talented performers who grace the stage, your customer experience team takes the spotlight, captivating the audience of customers. And in a world of constant digital transformation, this performance is the key to success.

As you sit down to watch the thrilling events of a National Football League (NFL) game unwind, you're witnessing a masterclass in strategic planning played out in real time. Have you ever wondered how that connects to a customer experience strategy? Let’s come together and draw some insightful parallels.

Calling all CX leaders, it's time to put on your capes and unleash your inner superheroes and stellar leadership skills! We have a mission, and it's only for courageous leaders!