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NPS can be an early indicator of customer loyalty, churn risk, and long-term revenue growth. Yet, many companies struggle to move beyond generic efforts like faster response times or improved customer service.
Customer sentiment is never static—language evolves, and so do customer expectations. The truth is, every 'thank you' carries a unique cultural fingerprint. See how multilingual review analysis extracts the truth from your scattered VoC data.
For organizations, tackling customer churn is about protecting revenue and building lasting relationships! Nobody likes to see customers slip away, and studies show that acquiring a new customer can cost five to seven times more than retaining an existing one, so the stakes are high.
A striking 91% of customers who are dissatisfied with a brand will leave without expressing their complaints. This silence creates a significant challenge for businesses, as it limits opportunities to uncover the root causes of negative experiences.