Blogs

Developing the right customer-centric company model is your passport to distinguishing from the crowd and driving customer loyalty. Providing excellent customer experience is the key to building brand loyalty.

2025 will become a turning point in how businesses collect and analyze customer feedback. Hence, the need of the hour is– a bold reimagining of how we engage with customers.

Poor CX not only diminishes customer satisfaction but also incurs hidden costs that can severely impact an enterprise's financial performance and overall brand reputation.

As we thoughtfully browse our way through 2024, one topic we notice being discussed more and more persistently is sustainability. According to all forecasts, it will surely remain among customer trends in 2025 and beyond.

Most enterprise leaders struggle to explain the ROI of AI-powered CX. The challenge isn’t the technology—it’s how to calculate the returns. Here are expert strategies and key metrics to help you prove the ROI of AI in CX for both business and customer growth.

If you're struggling to keep customers engaged beyond just hearing about your product and getting initial interest, this customer journey mapping guide is exactly what you need.

The 11 best AI tools for market research for 2025 - 1) Clootrak, 2) Gong, 3) Qualtrics, 4) Medallia, 5) SurveySparrow, 6) Canvs AI, 7) Crayon, 8) SurveyMonkey, 9) Poll the People, 10) Zoho, and 11) ChatGPT.

Learn how AI-powered customer experience tools revolutionize CX with real-time insights, outperforming traditional surveys. This blog highlights the benefits of AI in CX data analytics and the value of choosing the right tools to enhance ROI and customer satisfaction.

Protecting customer data is crucial as cybercriminals view nearly all customer information as valuable. Beyond defending against malicious attacks, organizations must also adhere to evolving data privacy laws to avoid penalties, legal repercussions, and reputational damage.