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NPS Agent
Improves loyalty and reduces customer churn.
The NPS agent analyzes structured scores and every unstructured customer conversation to expose the real forces driving promoters, passives, and detractors. It quantifies impact by segment, product line, channel, and persona and isolates the fixes that lift loyalty and reduce churn. CX, product, and operations leaders receive Promoter Amplification, Detractor Recovery, and Operational Action Packs that turn insight into measurable NPS improvement.
Frequently asked questions (FAQs)
What is the NPS agent?
The NPS agent is an AI workflow that identifies the exact drivers of promoter, passive, and detractor behavior by analyzing NPS scores, comment text, and multi-channel customer conversations.
How does the NPS agent determine why NPS moves?
The NPS agent unifies surveys, service transcripts, chats, emails, social comments, reviews, and UGC. It then applies sentiment, theme, and emotional analysis to reveal what strengthens loyalty and what erodes it.
How does the NPS agent identify detractor root causes?
The NPS agent uncovers operational failures, product issues, broken processes, policy confusion, and expectation mismatches that directly create detractors and suppress loyalty.
Can the NPS agent measure churn risk?
Yes. The NPS agent evaluates detractors for churn likelihood, frustration intensity, repeat-contact patterns, and brand switching triggers to pinpoint high-risk customers and recovery opportunities.
How does the NPS agent convert passives into promoters?
The NPS agent identifies the specific product, service, and experience improvements that remove friction, clarify value, and convert passives into promoters.
How does the NPS agent surface loyalty improvement opportunities?
The NPS agent ranks product, service, journey, and communication opportunities based on detractor volume, NPS impact, churn reduction potential, and promoter creation probability.
What deliverables does the NPS agent provide?
The NPS agent produces role-specific digests with recovery actions, feature gaps, journey fixes, trust-building opportunities, leadership priorities, and projected NPS uplift.
