Clootrack Neo bridges the gap between internal and external data. With GenAI-powered workflows, you can segment unstructured reviews from TripAdvisor, Google, and more using your own business logic—just like CRM or ticket data. Finally, gain structured, brand-specific insights from public feedback.
Brands can extract customer insights from external data sources like online reviews, social feedback, and forums by using AI-powered customer intelligence platforms. Clootrack Neo transforms scattered feedback into structured insights, uncovering sentiment patterns, identifying key customer themes, and providing actionable intelligence tailored to business priorities.
Effective customer experience analysis draws from review platforms, social media, forums, CRM systems, surveys, and support tickets. Clootrack Neo processes both structured and unstructured data to deliver a comprehensive view of customer sentiment across all critical touchpoints.
AI platforms transform unstructured customer feedback into structured insights by automatically detecting key themes, sentiment patterns, and business-relevant categories. Clootrack Neo uses intelligent workflows powered by generative AI to process raw feedback at scale, grouping it based on contextual meaning and customer behavior. This transformation of unstructured feedback into organized insights supports customer journey mapping, deeper experience analysis, and faster business decision-making.
Businesses can fully customize customer segmentation by setting prompts aligned to their specific industry, service model, or business objectives—whether focusing on loyalty drivers, value seekers, or product performance perceptions. Clootrack Neo enables brands to easily tailor segmentation without needing technical expertise, ensuring insights are actionable and aligned to business goals.
Companies can review real customer comments grouped within each segment to ensure accuracy. Clootrack Neo presents clear examples of customer feedback from analyzed data, enabling easy validation that the AI segmentation reflects true customer experiences.
Segmented feedback becomes fully interactive within Clootrack Neo dashboards. Brands can filter, compare, and prioritize insights across segments, using visualization tools like prioritization matrices and segment-based deep dives to drive faster, more informed decisions.
Segmented customer feedback reveals patterns in expectations, loyalty behaviors, pricing perceptions, service pain points, and brand sentiment. Clootrack Neo helps brands uncover cross-segment opportunities for enhancing customer experience and strengthening competitive advantage.
