AI agent that moves your NPS metrics

Clootrack's NPS Agent connects 400+ data sources and delivers AI decision digests to each stakeholder, moving NPS scores within a quarter.

Most companies track NPS. Few know how to move it. Clootrack's NPS Agent pulls together internal data like transactions, store records, and operational systems alongside external voice of customer signals like online reviews, social listening, and third-party feedback. It runs customizable AI analysis workflows to extract themes, sentiment, behavioral personas, and the jobs customers are trying to get done. The agent surfaces these as AI decision digests delivered directly to each stakeholder, telling them what matters, why it happened, and exactly what to do next. No dashboard-diving required.

Frequently asked questions (FAQs)

How can companies improve NPS scores within a single quarter?

Clootrack's NPS Agent analyzes 100% of customer signals including surveys, calls, chatbot logs, and transaction data, then delivers prioritized AI decision digests telling each team exactly what to fix and why. Brands using this approach move NPS metrics within one to two quarters.

What data sources can the Clootrack NPS Agent connect to?

The Clootrack NPS Agent supports 400+ connectors covering internal and external sources including NPS surveys, call center recordings, in-store feedback, chatbot conversations, Google reviews, and structured business data like transaction records. All data is cleaned and normalized before analysis.

What is an AI analysis workflow and how does it work for NPS?

An AI analysis workflow ingests data from multiple sources, layers in business context, and extracts insights like themes, sentiment, behavioral personas, and customer jobs-to-be-done. For NPS, it identifies exactly which touchpoints are driving promoters and detractors using pre-built or custom models.

What is an AI decision digest and who receives it?

An AI decision digest is a stakeholder-specific summary that tells each team member what matters, why it happened, and what action to take. Delivered on a regular cadence by Clootrack's NPS Agent, it removes the need to manually explore dashboards or reports.

Does setting up the Clootrack NPS Agent require technical skills?

No. The NPS Agent is built for business users. Connecting sources, configuring workflows, and customizing insights requires no coding or prompt engineering. Pre-built templates cover the most common NPS use cases and Clootrack's team supports full onboarding.

Can NPS insights be explored without a dashboard?

Yes. Clootrack Genie, the platform's GenAI assistant, lets users ask conversational questions like "What themes are driving detractors this month?" and get instant data-backed answers without opening any report or dashboard.

How far in advance can Clootrack detect NPS risks?

Clootrack's NPS Agent surfaces emerging issues and trends 9 to 12 months before they impact your P&L, detecting early signals of dissatisfaction and churn risk long before they appear in lagging indicators like quarterly NPS scores.