Integrate with Zoho Desk

Get AI-powered insights from your support conversations. Automatically analyze tickets, notes, tags, and email interactions in Zoho Desk to uncover high-impact CX drivers, sentiment shifts, and recurring friction points across customer support workflows.

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Why integrate Clootrack with Zoho Desk?

Support teams capture a wealth of unstructured feedback, including customer concerns, frustrations, intent, and service expectations, within Zoho Desk. But buried inside tickets and agent notes, the goldmine of customer insight rarely surfaces beyond standard resolution metrics.

This integration adds a qualitative layer to your Zoho Desk analytics, helping you see beyond SLA adherence and satisfaction scores. With our unsupervised AI, you can analyze support ticket content, email threads, private/internal notes, custom fields, agent tags, resolution summaries, and post-ticket CSAT/NPS scores, in seconds without manual tagging.

Use this integration to uncover:

Identify friction trends across categories and service-level agreements (SLAs).
Analyze ticket sentiment over time and by priority.
Auto-cluster recurring complaints across regions, products, or channels.
Uncover the root causes behind escalations, delays, and negative CSAT scores.

What Clootrack adds to your Zoho Desk data

Capability

Value

Feedback theme and sub-theme detection

Automatically group tickets by underlying issues, not just tags.

Contextual summaries with source traceability

Every insight links back to actual ticket conversations for validation and transparency.

Multisource feedback integration

Merge Zoho Desk support feedback with CRM, reviews, or call transcripts to build a complete customer voice map.

Ad-hoc exploration with Genie

Analyze feedback instantly with Clootrack Genie, our multi-agent reasoning engine.

Multi-level drill into CX metric drivers

Understand what’s driving or breaking NPS, CSAT, and CES, down to the theme and segment level.

Longitudinal sentiment trend tracking

Detect shifts in feedback themes over time or across product cohorts and services.

Applications across CX, product, and strategy

☑️ Close the loop on feedback faster

Instantly surface recurring friction points, opportunity areas, and service-expectation gaps.

☑️ Surface product improvement opportunities

Spot where product flaws or service gaps are triggering escalations and dissatisfaction.

☑️ Pinpoint training and process gaps

Detect where agent responses, delays, or procedural ambiguities are frustrating customers.

☑️ Layer support sentiment into NPS analysis

Determine if post-resolution feedback aligns with or conflicts with the overall brand sentiment.

Measurable business impact

12% reduction in contact center call volume.
18% improved NPS/CSAT scores in a quarter.
5x faster theme discovery across feedback volumes.
7.5x faster actionable customer insights.

1. Clootrack data manager