Blogs

Imagine you own a business, and you want to invest in customer experience (CX) to increase customer loyalty and boost sales. To help you decide how much to invest in CX, you use a customer experience ROI calculator.

Amazon used customer data to improve its Echo Dot speaker by continuously collecting customer feedback on what features they wanted in the device. With this data, Amazon was able to create new features and updates that customers wanted, such as higher sound quality, improved voice recognition... And more intuitive voice commands. Amazon also used customer data to improve its Alexa virtual assistant, which is integrated into the Echo Dot speaker, by making it more accurate and responsive.

Economic uncertainty is a common challenge that business leaders face rapidly with changing today's global economy. Economic factors such as trade disputes, rising interest rates, and fluctuating currency values can create uncertainty and risks for businesses.

What if your organization is going through a very tough situation due to economic uncertainty?... Should you stop your Customer Experience (CX) efforts and operations?

What's Next for CX: 8 Customer Experience Predictions 2023

of contact until well after the sale. To do this, businesses must monitor customer experience metrics to ensure that their plans are effective and that their clients are satisfied.... The success of a company is increasingly influenced by the customer experience (CX). It's no longer sufficient to simply offer a good or service and count on getting satisfied customers. To give customers the best experience possible, businesses must go above and beyond from the first point...

Inflation is harming customers, from petrol stations to grocery stores. As a result of feeling the squeeze, many consumers are reconsidering their buying behavior :...