Are your customers drifting to competitors? This demo shows how AI can surface hidden signals from customer reviews—pinpointing who your customers are switching to and why. No surveys. No guesswork. Just real insights from real people—across major platforms like Amazon, Lowe’s, and Walmart.
The identification of customers switching to a competitor can be achieved by analyzing real-world customer feedback for competitor mentions and sentiment trends. Clootrack uses AI-powered workflows to uncover switching patterns, identify competitor names, and reveal the reasons behind churn, all from large-scale unstructured data sources.
The most effective data sources include e-commerce reviews, social media feedback, surveys, CRM tickets, and customer support interactions. Clootrack combines structured and unstructured data from these sources to deliver a complete view of customer migration trends and competitor sentiment.
AI models scan customer reviews to detect competitor mentions, assess sentiment, and map switching behaviors. Clootrack’s customizable AI workflows, powered by large language models (LLMs), automate this analysis, providing a clear picture of where customers are moving and why.
Key insights include identifying performance gaps, service quality issues, price dissatisfaction, or unmet expectations that drive customers to competitors. Clootrack traces the full customer journey using direct verbatim feedback to surface switching indicators and customer churn signals, helping brands understand not just what is happening, but why it happens.
AI assistants like Clootrack’s Genie accelerate competitive analysis by summarizing key switching reasons, highlighting contextual themes like product experience or brand trust, and linking every insight back to real customer comments, saving time and increasing decision clarity.
Yes. Clootrack allows brands to configure custom AI workflows, selecting specific data inputs like reviews, SKUs, or competitor brands. The platform then automatically extracts switching insights, churn signals, and sentiment patterns aligned to your business objectives.
Analyzing customer feedback across different journey stages helps brands uncover friction points, decision triggers, and emotional drivers that shape customer experiences, not just at the point of churn, but throughout the entire lifecycle. Clootrack organizes unstructured feedback into journey-based insights, enabling brands to proactively improve touchpoints, strengthen loyalty, and drive long-term customer retention.
