Blogs

While just 74% of consumers are at least somewhat likely to make a purchase based solely on experiences, 86% of customers would stop using a brand after two bad experiences. Making an effort to comprehend the big picture is necessary to develop an effective customer experience management program (CXM).

Thanks to AI technologies, business productivity is expected to grow by up to 40% by 2035. To gather, analyze, and respond to customer sentiment and feedback, AI technologies such as machine learning (ML), natural language understanding, and natural language processing are proving to be revolutionary.

Research shows that 86% of consumers will leave a brand they trusted after only two poor customer experiences. Customers won't leave your brand unpunished for delivering a bad experience.

Strong brand equity is every brand’s goal. Because consumers purchase their products regardless of price and features. These companies are well-known, offer satisfying customer experiences, and create brand recognition that appeals to consumers' values. They fulfill their promises. Is your company's name the first thing that people think of when buying a phone? Or a laptop?

The fifth edition of Salesforce’s State of the Connected Customer report indicates that 90% of buyers say the experience provided by a company matter as much as products or services.

At the heart of your business, where everything gets its shape, rise, and downfall - is customer sentiment. Customers today are very expressive and keep sharing their feelings about the businesses they deal with and the products they use. Whether positive or negative, these customers don't hold.

A September 2021 Statista survey among marketing professionals worldwide reveals that 60% of respondents said they used customer data the majority of the time when making decisions.

"In my experience, siloed operations are a challenge. Departments that are not interconnected and not all centered on the customer will disrupt the customer experience”, says Katie Lukas VP, Customer Experience & Consumer Insights, Cronin.

It’s delightful that our CX community has a day to celebrate. Every year on the 4th of October, we celebrate CX day with a unique theme.... “CX Drives Success!”...