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Can you believe that customer experience programs have a failure rate of over 60%? Sometimes this is due to poor implementation or improper training — however, the reason could be something entirely different. 

Marketing segmentation is a natural result of the vast differences among people.” — Donald Norman, Director of the Design Lab at the University of California.... Segmentation makes firms 60% more likely to understand customers’ challenges and concerns and 130% more likely to know their intentions.... The above statistics are just enough to highlight the importance of market segmentation. If a brand fails to segment its market, it could end up wasting money on ineffective marketing tactics.

As the insurance industry shifts its focus from revenue growth to improving customer experience and operational efficiency, it's becoming clear that customer satisfaction is more important than ever!

Customer experience marketing is the practice of providing customers with a positive and memorable experience at every point of contact with a company. Every step of the customer experience , from the first interaction to the post-purchase follow-up, should be structured to please and engage customers.

Looking to stay ahead of the curve in today's digital landscape? Check out our article on the powerful combination of digital transformation and customer experience!

One crucial element of CX is having a dedicated team that can focus on improving customer satisfaction. See how a customer experience team works together to improve the customer experience.

The utility industry is undergoing a tremendous shift as a result of rising renewable energy demand, the growth of smart grid technology, and the need to increase energy efficiency

75% of top executives agree that exceptional customer experience is important to their company’s survival. But still, very few are driving the path of CX excellence.

We have 5 weeks before we come up with product ideas that can get us new customers and increase our customer experience”. This was a challenging time as the team did not have a lot of time and so decided to take the help of the customer data.