January 18, 2023
30 Customer Touchpoints to Craft Superior Customer Experience
When was the last time you talked to a customer? Do you remember asking them about their experiences? How many interactive customer touchpoints does your brand have? It all comes down to knowing about the experiences you leave with your customers. The customer experience (CX) is currently the main differentiator for 66% of businesses. This makes sense since 86% of consumers will spend more for a positive experience. In addition, the average consumer journey now involves 20-500+...