Blogs

Google marked its 25th birthday milestone on 27th September 2023. Birthed from humble beginnings as a simple search engine, Google has significantly evolved over the years. Today, it can be described as the pulsating heart of an empire that has undeniably revolutionized our modern life. This transformation demonstrates a journey of relentless innovation, technological advancement, and unwavering commitment to refining user experience.

Let's enter the world of Bridgerton, the popular Netflix series, and see the businesses going on there with our town's gossip writer, Lady Whistledown...

Let's journey into the magical world of the Walt Disney Company for a moment. Imagine if we were confined just to 'Snow White and the Seven Dwarfs', Disney's first feature film, and it had stopped evolving right there. Pop cultural phenomena like 'Frozen', 'Moana', or the highly acclaimed 'The Lion King' probably wouldn't exist. As we eagerly anticipate the arrival of Disney's monumental 100-year anniversary in 2023, it’s fascinating to look back and see the sweeping progression the...

Imagine your business as a shining star on the grand stage of the Grammy Awards. Just like the talented performers who grace the stage, your customer experience team takes the spotlight, captivating the audience of customers. And in a world of constant digital transformation, this performance is the key to success.

As you sit down to watch the thrilling events of a National Football League (NFL) game unwind, you're witnessing a masterclass in strategic planning played out in real time. Have you ever wondered how that connects to a customer experience strategy? Let’s come together and draw some insightful parallels.

Calling all CX leaders, it's time to put on your capes and unleash your inner superheroes and stellar leadership skills! We have a mission, and it's only for courageous leaders!

Picture an F1 (Formula 1) race - the roar of the engines, pitstops over in the blink of an eye, drivers maneuvering their cars with inch-perfect precision, all set against the backdrop of the midday sun. The very mental image is enough to set your heart racing, right? This thrilling spectacle might seem like just about expert drivers pushing their speed machines to the limit, but there's more to it. Technology is the silent partner, fueling this enthralling experience.

In the world of renowned athletes, Novak Djokovic stands like a giant, basking in the glow of admiration and respect. As the number one tennis player, he has notched up an impressive 24 Grand Slam titles, cementing his place in history. But what sets him apart isn't just his winning streak or his flawless technique; it's his unstoppable spirit and meticulous approach that truly captivate.

Are you dreaming of becoming a customer-centric organization that will have your customers sing your praises? Well, get ready to journey through the roadmap of customer centricity – and who better to guide us than the King himself, Elvis Presley!