Holistic customer intelligence, fast outcomes

We achieve over 98% accuracy through advanced AI/ML workflows combined with expert review. Automated noise removal and unbiased thematic analysis ensure reliable and actionable insights every time.

You can start responding to your business stakeholders within seconds of setting up the platform. You can go live in under an hour with the help of our managed support team and start uncovering actionable insights instantly.

Not at all. Our platform is designed to be user-friendly and doesn’t require any technical skills. Our managed services team is available round the clock to assist with setup and analysis.

Traditional surveys allow demographic targeting, but they provide a limited view of customer sentiment. Clootrack analyzes multiple data sources - reviews, surveys, interviews, and call center data - for a more comprehensive picture, including respondents’ demographic aspects such as age, gender, and location. While demographic data isn’t always available in online reviews, Clootrack integrates it from sources like surveys and call center interactions where possible.

Clootrack integrates with CCaaS (Contact Center as a Service) solutions to ingest call center data, either as transcripts or voice recordings. It then applies AI-driven sentiment analysis and pattern recognition to extract meaningful insights.

Clootrack can process in-house customer interactions by analyzing voice recordings and transcripts. Using advanced AI and voice recognition, it uncovers customer sentiment, trends, and emerging issues from internal support or service teams.

Industries with high customer interaction volumes - such as banking, telecom, healthcare, and retail - gain the most value from Clootrack’s call center and in-house voice analysis. By extracting key insights from conversations, businesses can improve customer experience, reduce churn, and enhance service quality.

Neo stands out with these key features:

• Complete data coverage – Analyzes 100% of your customer voice by integrating both internal and external data sources, leaving no gaps.
• Patented unsupervised analysis – Uses unbiased thematic analysis instead of rigid taxonomies or keyword buckets, helping you uncover hidden insights.
• Actionable workflows – Custom-built analysis workflows align with your goals, transforming insights into actionable steps.
• Customizable dashboards – Multi-level, drill-down dashboards let you quickly uncover the “why” behind feedback.
• Fully managed solution – Combines platform + people. Clootrack’s analysts set up and configure everything, so you can go live and make changes fast with zero resource deployment.
• Data source flexibility – Works seamlessly with all data sources, eliminating bias and facilitating easy migration or system expansion.

Clootrack also supports loosely coupled endpoints, such as SFTP, Amazon S3, Azure Blob Storage, and Google Cloud Storage. If your data source supports APIs, we can build a new connector in just four days.

Absolutely. Clootrack is designed to process massive datasets and has already analyzed over 16 billion data points in the past 7 years.

Clootrack dashboards are fully customizable and can be tailored for frontline teams with minimal effort. Plus, Clootrack Genie, our GenAI agent, answers natural language questions directly from the data, making it fast and simple to use.

Clootrack employs a unique, unsupervised theme analysis approach, identifying patterns in data rather than relying on rigid taxonomies or keyword-based grouping.

This method covers all topics in a conversation, even when multiple themes are discussed, and organizes them into multi-level structures. Researchers can drill down from a high-level view to actionable insights and customer journeys, enabling faster decisions and alignment across teams.

Clootrack also uses Aspect-Based Sentiment Analysis to capture every emotion expressed in a conversation. It tracks sentiment by theme and measures intensity on a scale similar to the Likert scale, allowing for more nuanced emotional analysis and generating NPS based on 100% of customer interactions.

Yes, Clootrack’s platform includes four key modules - data ingestion, preprocessing and cleaning, analysis workflow, and reporting. Each module can be fully customized to fit your goals, KPIs, roles, and workflows, delivering actionable insights without guesswork.

Our support is fast and hassle-free. Unlike other tools, Clootrack is fully set up by our data analysts, enabling you to start using insights immediately with minimal setup effort. For questions or changes, just reach out to your support contact via email or other channels - we’ll respond quickly and efficiently.

We also provide training materials, including documentation and videos.

Clootrack adheres to strict security standards, including compliance with GDPR, HIPAA, and ISO 27001. We offer multi-tenant data segregation, geographic data residency options, and regular security assessments to meet enterprise-grade requirements. Clootrack removes PII from data before storage unless a client requests it to be stored. If stored, we strictly follow GDPR guidelines.