February 27, 2024
The Great Customer Service Revamp: Because Average is So Last Year
According to a Salesforce report, 72% of consumers say they will stick with businesses that deliver faster service.
February 27, 2024
According to a Salesforce report, 72% of consumers say they will stick with businesses that deliver faster service.
February 23, 2024
When things feel unsure or rocky in the world, customers change what they want and need. Their feelings and habits shift a lot during uncertain times. This makes things tricky for brands. How can they keep up and keep customers happy when things are changing?
February 22, 2024
The Middle East has emerged as a global logistics hub, connecting continents and facilitating international trade. Recognizing the need to stay competitive in this dynamic landscape, logistics companies in the region are turning to AI-powered solutions to enhance efficiency, optimize processes, and ultimately improve customer experience.
February 20, 2024
Sportswear is a versatile and essential part of many people's wardrobes, offering style and function for various physical activities. While the demand for comfortable and stylish sportswear continues to rise, there seems to be a noticeable divide in customer experience when it comes to shopping for upper and bottom wear. The mixing of styles between different types of sportswear garments can present challenges for consumers as they navigate through a wide range of options.
February 19, 2024
The Middle East is a region of rich heritage and rapid change, where tradition, luxury, and modernity intersect. The Middle Eastern business landscape has been undergoing changes, driven by technological advancements and the rise of a more diverse consumer base. As a result, companies operating in or targeting this region recognize the importance of focusing on CX to build a loyal customer base and stay competitive. This means understanding the unique blend of tradition and modernity...
February 16, 2024
In the realm of professional sports, the Super Bowl is the epitome of success and achievement. It culminates months of strategic planning, teamwork, and execution. Surprisingly, there are intriguing parallels between the strategies employed by Super Bowl teams and those embraced by successfulcustomer experience (CX) leaders. Just as a Super Bowl team relies on a well-crafted game plan, effective leadership, and the ability to adapt to changing circumstances, a CX leader must also...
February 14, 2024
The Middle East is known for its vast business opportunities since it's a place for luxury and technological advancements.
February 13, 2024
We all know that making your customers happy is really important. Studies and research have shown that businesses that focus on providing great experiences to their customers tend to do better financially.
February 12, 2024
Surveys have indeed been recognized as a valuable tool for customer experience leaders to gather essential customer information. While surveys can provide valuable insights, businesses need to be aware of the potential disadvantages. Relying solely on surveys for customer understanding can lead to limited perspectives, as not all customers may be willing or able to participate in surveys.