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Home loan customers in Australia seem to have their own preferences while taking out a home loan. These customer preferences act as an important guide for banks to tailor their customer experience journeys for home loans. There can be a gap between customer expectations and actual customer experience for home loan customers. In this report, we bring the key drivers of great customer experience for home loan customers in Australia.

Understanding the requirements of the car rental customers in itself could be the start to create a remarkable customer experience. Car rental brands should gear up to refine and redefine the customer experience they provide. To win the race of providing exceptional customer experience, companies need to stretch beyond their normal customer feedback and look deeper into what customers have to say. In this report, we bring out the expectations of the customers which were expressed in their online conversations about car rental companies in Europe.

Consumers are talking about technology and comfort while availing a rental car service. Car rental companies will need to fix their eyes on the horizon to win the race.

Only 2 credit card companies stood out from the rest, according to a survey conducted by J.D. Power, the consumer advisory services. Companies need to go out and beyond to please their customers and to offer exceptional services.

Romanians working abroad sent EUR 2.45 billion to Romania last year. This was the highest level after 2010 and the fourth-highest level in the EU, according to the EU’s statistical office Eurostat. This report offers insights into the perception and delight drivers obtained based on customer experience analysis from online conversations.

Travel Apps are allowing customers to have a delightful customer experience in just one click. Travel bookings applications are on a steady rise and online travel sales figure is projected to grow to 755.94 billion U.S. dollars in 2019!

Annual Beer market revenue amounts to 64000 million $+. Europe produces 40 billion+ liters of beer a year! Here are some interesting emerging trends.

The need to differentiate by improving customer experience is increasing even in the most advanced luxury car segment.Automakers are finding the increased need to offer continuous innovation that makes their cars better and safer and improves the overall customer experience. In this report, we discuss the 5 key drivers of customer experience in the luxury car segment in India.