A comprehensive platform that helps businesses understand customer feedback across all channels, and provides actionable insights to improve customer experience.
Customers don't respond to surveys, leaving you with incomplete data and biased insights.
Manual analysis takes weeks, making feedback outdated by the time you act on it.
Feedback scattered across multiple channels creates silos and missed opportunities.
Unstructured feedback contains valuable insights that traditional tools can't extract.
Only surveying a small subset of customers misses the full picture of customer experience.
Analyze feedback in 85+ languages with native accuracy and cultural context.
Advanced machine learning algorithms detect patterns and predict customer behavior.
Get instant insights as feedback comes in, enabling proactive customer experience management.
Bank-grade security with SOC 2, GDPR, and HIPAA compliance for your peace of mind.
Connect with your existing tools through 1000+ pre-built connectors and APIs.
Customizable dashboards and permissions for different teams and stakeholders.
We chose Clootrack to consolidate all our customer data in one platform and leverage Clootrack AI algorithms to detect changes automatically, ensuring we capture the value of our CXO's time. Real-time and actionable support strategic and tactical CX improvements and data-driven decisions around.
Discover insights from all customer interactions, not just surveys.
Automated analysis saves time and uncovers hidden patterns in your data.
Forecast customer behavior and prevent churn before it happens.
Connect feedback from all touchpoints for a complete customer view.
Monitor customer sentiment and trends in real-time with interactive dashboards.
Tailor the platform to your specific business needs and processes.
Clootrack maintains the highest security standards with enterprise-grade encryption, regular security audits, and compliance with international data protection regulations to ensure your customer data is always protected.
A good survey response rate typically ranges from 10-30%, depending on the industry and survey type. However, focusing solely on response rates can be misleading. Clootrack helps you capture insights from all customer interactions, not just surveys, giving you a more complete picture of customer experience.
Low response rates can lead to biased data and incomplete insights. They often result in feedback from only the most engaged or dissatisfied customers, missing the silent majority. This creates a skewed view of your customer experience and can lead to poor business decisions.
Low response rates create blind spots in your customer experience strategy. You miss critical feedback from customers who don't respond to surveys, leading to missed opportunities for improvement and potential customer churn that could have been prevented.
Clootrack integrates with 1000+ data connectors to automatically collect and analyze feedback from surveys, reviews, social media, support tickets, and CRM systems. Our AI algorithms then process this data to provide unified insights across all channels.
Unlike traditional survey tools that focus only on structured survey data, Clootrack analyzes both structured and unstructured feedback from all customer touchpoints. Our AI-powered platform provides predictive insights and automated analysis, helping you understand the complete customer journey.
