Location: JW Marriott Hotel, Dubai, Dates: April 30th - May 1st
We were thrilled to participate as Silver Partners at the Customer Experience Live Show Middle East 2024 in Dubai!
Subbakrishna Rao, our CTO, spoke about the importance of connecting with customers using actionable engagement strategies.
The Clootrack team had a great time connecting with industry leaders and discussing how to use customer experience analytics to stay ahead of the competition.
(In Frame: Manuel Oothria Raj and Vishal Singh)
The two incredible days of connecting with some of the brightest CX leaders in the industry brought new opportunities that drove mutual benefits!
In addition, our CEO, Shameel Abdulla, participated in Customer Experience Live Dialogues, where he shared the role of unified brand experience in crafting seamless CX.
He shared:
1) How is AI shaping CX to predict and proactively fulfill customer needs before they even arise?
2) What do you think is the biggest advantage CX professionals have with the advancements in AI?
3) The rise of omnichannel experiences is transforming customer interactions. How can businesses effectively integrate various channels to create a seamless and cohesive customer journey, and what role does technology play in achieving this integration?
4) Why should a brand invest in CX in the same way they invest for any top-line impacting activities like sales/marketing?
Read Customer Experience Live post:- Customer Experience Insights: Baggage Nightmares of Middle East Airline Passengers!