Integrate with Zoho Survey

Uncover the “why” behind every NPS dip, CSAT drop, and product complaint with automated customer feedback analysis that scales across thousands of Zoho Survey responses.

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Why integrate Clootrack with Zoho Survey?

Zoho Survey provides a user-friendly platform with customizable templates, multilingual support, and seamless integrations. It’s a powerful platform for collecting diverse, high-quality feedback on a large scale. Clootrack AI builds on this by layering automated VoC analytics for analyzing open-ended responses at scale with 98% sentiment accuracy.

Use this integration to:

Drill down by product, region, segment, or campaign, without creating custom filters.
Map sentiment shifts and urgency markers to spotlight critical issues.
Centralize and analyze Zoho Survey results alongside other channels, such as CRM, chat, reviews, support logs, or calls.
Track how feedback trends evolve over time across recurring surveys.

What Clootrack adds to your Zoho Survey data

Capability

Value

Unsupervised theme detection

Auto-cluster survey feedback and discover patterns and issues without manual intervention.

Sentiment & urgency analysis

Prioritize feedback based on emotional intensity and urgency signals.

Multi-dimensional drill-downs

Analyze data by various dimensions to gain targeted insights and drill down into themes and sub-themes for prioritized actionables.

Trend evolution tracking

Diagnose the underlying reasons behind NPS, CES, or CSAT score fluctuations.

Revenue risk indicators

Identify early-stage signals that correlate with deal stagnation, disqualification, or churn.

Insight-ready dashboards

Convert disjointed survey data into structured dashboards for sales, CX, and product strategy teams.

Applications across CX, product, and strategy

☑️ Correlate survey signals with behavioral trends

Layer qualitative feedback from Zoho Survey with usage, support, and transaction data to detect invisible drop-off patterns before churn hits.

☑️ Isolate breakdowns in segmented journeys

Tie open-text responses to personas, regions, or loyalty tiers, spotting where expectations diverge and service gaps widen.

☑️ Map perception shifts across product versions

Compare verbatim feedback before and after a feature rollout to identify uptake blockers or assess regression pain.

☑️ Feed sharper inputs into GTM and pricing moves

Use sentiment clusters and expectation gaps from survey responses to shape positioning, bundling, and messaging strategies.

Measurable business impact

90% reduction in manual feedback processing time.
Faster identification of growth and risk signals.
Higher ROI on survey and feedback investments.
Unified CX intelligence across markets, products, and journeys.

1. Clootrack data manager