Go beyond QA analysis — automatically analyze call drivers, customer support transcripts, and chat interactions without manual tagging or sampling. Get automated agent QA, uncover churn signals, emotional triggers, and root-cause insights from every Genesys customer conversation.
Genesys Cloud CX offers advanced contact center and journey orchestration tools. Clootrack integration elevates this by enabling deeper feedback intelligence across call transcripts, chat, and survey data, powered by GenAI reasoning engine.
From 100% interaction coverage to unsupervised theme detection, Clootrack helps you move from ticket management to decision-grade insights.
Detect recurring friction in voice/chat transcripts with no manual tagging or pre-defined labels.
Identify emotional disconnects that signal attrition or dissatisfaction.
Understand what’s behind low CSAT/FCR—by region, team, or cohort.
Ask natural language queries and extract strategic insights instantly.
Combine Genesys data with survey data, app reviews, social comments, and support logs for a 360° customer view.
Use powerful visualizations to tailor reporting views from CX ops to strategy - bite-sized or complex dashboards to drive action.
Auto-score every agent interaction based on empathy, resolution effectiveness, and adherence. Uncover which call drivers each agent handles well or struggles with, enabling targeted coaching and faster QA cycles.
Detect patterns of recurring friction (e.g., policy confusion, refunds, login issues) before they become volume drivers.
Focus initiatives on themes customers highlight most, accelerating CX and product innovation.
Use agentic AI to extract intent, emotion, and friction points from raw feedback, aligned to business KPIs like CSAT uplift, or faster issue resolution.