Integrate with Freshdesk

Unlock insights from tickets, notes, and conversations without manual tagging. Analyze agent conversations, issue descriptions, internal notes, and ticket tags using Agentic AI. And automatically extract themes, urgency signals, and sentiment shifts from your disjointed support data.

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Why integrate Clootrack with Freshdesk?

Freshdesk is designed to streamline ticketing, collaboration, and customer resolution across multiple channels, providing support teams with the tools to respond with speed and consistency. But inside every ticket lies a deeper signal: what the customer is really experiencing, feeling, and expecting. That’s where Clootrack steps in to help you understand what’s driving or pushing your customers.

Use this integration to uncover:

Spot patterns behind rising tickets, customer frustration, or repeat issues.
Detect high-urgency themes and friction zones — even when hidden in agent notes.
Identify product bugs, feature gaps, or service breakdowns at scale.
Quantify and prioritize what’s impacting CSAT, FCR, and deflection.

What Clootrack adds to your Freshdesk data

Capability

Value

Feedback theme and sub-theme detection

Automatically group tickets by underlying issues, not just tags.

Source traceability

Click into actual ticket excerpts behind insights for context and auditability.

Multisource feedback integration

Merge Zoho Desk support feedback with CRM, reviews, or call transcripts to build a complete customer voice map.

Ad-hoc exploration with Genie

Analyze feedback instantly with Clootrack Genie, our multi-agent reasoning engine.

Multi-level drill into CX metric drivers

Understand what’s driving or breaking NPS, CSAT, and CES, down to the theme and segment level.

Root cause and impact mapping

Link complaints to upstream product or service gaps to guide fixes.

Applications across CX, product, and strategy

☑️ Close the loop on feedback faster

Flag what’s affecting CSAT or resolution times without waiting for surveys. Detect where agent responses need improvement.

☑️ Detect early cracks in product/service quality

Track where the first signs of service or product deterioration appear, flagged by urgency and impact.

☑️ Pinpoint gaps in CX strategy

Uncover friction zones in self-service, pricing, onboarding, or account management by analyzing long-form complaints and escalations.

☑️ Layer support sentiment into NPS analysis

Determine if post-resolution feedback aligns with or conflicts with the overall brand sentiment.

Measurable business impact

12% reduction in contact center call volume.
18% improved NPS/CSAT scores in a quarter.
5x faster theme discovery across feedback volumes.
7.5x faster actionable customer insights.

1. Clootrack data manager