Integrate with Five9

Automatically analyze Five9 call transcripts, chat logs, and support interactions without manual tagging or sampling. Detect emotional signals, repeat drivers, and agent compensation patterns across every conversation to drive real-time, decision-grade CX insights.

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Why integrate Clootrack with Five9?

Five9 delivers robust contact center and workforce engagement capabilities with voice, digital, and AI routing across global operations. But while it captures what happened during interactions, it doesn’t explain why issues arise. Clootrack fills that gap by uncovering the underlying reasons.

This integration enhances Five9 data with deep, GenAI-powered insight extraction, mapping emotion, urgency, churn signals, and operational blockers from call and chat interactions at scale.

Use this integration to uncover:

What triggers repeat calls or escalations despite first contact resolution targets?
Where agents are compensating for system delays, broken flows, or unclear policies?
Which call drivers correlate with low CSAT or long handle times?
How emotional tone shifts mid-call and impacts resolution quality?

What Clootrack adds to your Five9 data

Capability

Value

Call driver and emotion detection

Analyze voice and chat transcripts for urgency, emotion, and intent without requiring tagging or predefined keywords.

Unsupervised theme clustering

Surface root causes across 100% of conversations, automatically grouped into actionable themes.

Agent QA automation

Audit every interaction for behavioral insights without keyword tagging or sampling. Detect compliance gaps, overcompensation, or missed opportunities.

Ad-hoc querying with GenAI Copilot, Genie

Run natural language queries like “Why are repeat contacts rising in the East region?” for on-demand insights.

Insights with source traceability

Transform qualitative inputs into measurable drivers with traceability.

Centralized Voice of Customer (VoC) data

Merge Five9 interaction data with surveys, CRM notes, and reviews for a unified customer truth.

Applications across CX, product, and strategy

☑️ QA beyond random sampling

Audit 100% of interactions: no keyword tagging, no subjective sampling. Build trend-backed agent QA processes.

☑️ Operational inefficiency detection

Spot recurring friction proactively (e.g., billing confusion, IVR frustration, knowledge gaps) and route fixes faster.

☑️ Support and chatbot escalation intelligence

Automatically tag escalated messages or callback triggers with their underlying emotional and thematic drivers.

☑️ Agent enablement and training

Pinpoint where agents face repeated customer confusion or emotion spikes; refine scripts, workflows, or product knowledge.

Measurable business impact

35% reduction in churn in 4 months.
12% drop in call volumes.
100% feedback coverage for better QA and compliance.
Early risk detection before KPI slippage (churn, CSAT, escalation).

1. Clootrack data manager