20 Global CX Experts Reveal How They Proved the ROI of CX Programs The Study Confirms the Paramount Importance of CX Insights & Metrics, Capturing the Right Voice of Customers (VOC), and Technology Claymont, Delaware, February 28, 2023 /- A recent study on the return on investment (ROI) of customer experience (CX) conducted by Clootrack using input from 20 Global CX leaders from major brands around the world have found that measuring the ROI of CX initiatives are crucial for...

Mumbai, 9th January 2023: Kotak Mahindra General Insurance Company Limited ("Kotak General Insurance") today announced that it has partnered with Clootrack, an AI-driven, real-time customer experience platform. The latter's comprehensive intelligent customer experience analytics platform offers a fully SAAS model, gathers and analyses billions of customer reviews to help enterprises understand "why" customer experience drops.

Claymont, Delaware, October 27, 2022 / - As the quick service restaurant (QSR) industry is emerging from the pandemic, positive factors like Convenience and food quality have become vital customer experience drivers amidst numerous challenging business conditions. The resilient fast-food industry renowned for speed, convenience, price, and predictability has bounced back with optimism in a big way. Women have shown a higher preference towards more fantastic food varieties. Men prefer...

Claymont, Delaware, September 6, 2022 / - A significant number of US consumers are shifting towards zero-sugar, zero-calorie, zero-caffeine energy drinks, and their numbers are growing. Zero-format drinks appeal to most consumers, as they can be consumed without guilt. This aspect was found in the Clootrack study on customer experience in the US Energy Drinks category. The research is based on 31,870 customer reviews spanning a period of 2.5 years.

Banking services are reviving and innovating, but customers' top concerns are yet to be addressed. Claymont, Delaware, August 2, 2022 / - One of the most significant challenges the banking industry faces right now is the security concerns of banking customers. While mobile apps and technology have made banking more convenient, they also present new difficulties. These findings are based on an analysis of 84,497 customer conversations discovered over 17 months in 2021-22 on major US...

Clootrack’s granular customer experience data is now available on the Snowflake Marketplace to enhance product strategy, positioning, and white space opportunity. Claymont, Delaware, June 29, 2022 / -- Clootrack, an AI-driven, real-time customer experience platform, has announced the availability of its granular customer experience data on Snowflake Marketplace. With Snowflake, the Data Cloud company, joint customers can leverage Clootrack customer experience data points while...

Bengaluru, India – 28th June 2022: V-Guard, (BSE BOM: 532953) (NSE: VGUARD), India’s leading manufacturer and marketer of electronics, electrical & consumer durable products, has tied up with Clootrack, an intelligent customer experience analytics platform. The partnership focuses on enabling V-Guard with actionable insights on their product range, competitive analysis, and understanding gaps in the market to improve their customer experience. Clootrack will help V-Guard aggregate...

CUSTOMER EXPERIENCE REPORT - CHOCOLATE CATEGORY - US Region

AI-driven platform to analyze Niyo’s customer’s concerns, boosting business growth Bengaluru, India – 9th May 2022