July 11, 2024

Clootrack selected by PointClickCare as their Unified CX Analytics Platform

Claymont, Delaware, United States, July 11, 2024: Clootrack, an AI-powered customer experience analytics platform, is pleased to announce that PointClickCare, a leading healthcare technology platform enabling meaningful care collaboration and real-time patient insights, has selected them as their unified customer experience platform. Clootrack helps organizations like PointClickCare process vast amounts of unstructured data and conduct real-time analysis to revolutionize its approach...

September 13, 2023

Appointment Cancellations: Silent Killer of Salon and Spa Businesses, Clootrack Study Reveals

Claymont, Delaware, 12th September 2023: Clootrack, a leading customer experience analytics platform, has delved into the minds of salon and spa customers, unveiling insights based on an in-depth analysis of over 7K customer reviews from the top 21 salons and spas in the US. These findings shed light on the major concerns and delighters that shape the experiences of those seeking beauty and relaxation.

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August 31, 2023

Wagner onboards Clootrack for deeper Customer Experience (CX) Insights

Delaware, 30th August 2023: Wagner Spray Tech, headquartered in Minnesota, USA, is one of the world's leading manufacturers of equipment and systems for surface coating with powder and wet paints and other liquid materials. Wagner Spray Tech has partnered with Clootrack, an AI-powered customer experience analytics platform, to monitor and gather insights on the actionable factors that drive customer experience. Focus on customer experience is key to unlocking growth in the paint...

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July 19, 2023

A Cry for Quality, a Call for Comfort: Unraveling the Gender-Based Sportswear Customer Needs

Claymont, Delaware, July 19, 2023: The sportswear industry has been at the forefront of customer experience innovation, with a strong focus on personalization, technology integration, and immersive brand experiences. A Clootrack report has highlighted the top insights into customer behavior, segmenting the audience by gender and upper wear vs.

bottom wear based on 32K customer reviews of 22 leading sportswear brands.

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June 19, 2023

Check-In and Chill-Out: Boston Hotels Score Highest on Staff Behavior, Clootrack Analysis Reveals

Claymont, Delaware, June 19, 2023: Clootrack, an intelligent customer experience analytics platform, has released an extensive study analyzing 35k customer reviews of 29 leading four-star and five-star US hotels.

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May 30, 2023‍

Clootrack launches ProbeTrack : Accelerates AI Transformation of Market Researchers with Generative AI

Claymont, Delaware, May 30, 2023 / – Clootrack, a leading AI-driven Customer Experience Analytics platform, today announced the launch of ProbeTrack, a groundbreaking AI-based solution designed to revolutionize the way market researchers analyze and derive insights from In-Depth Interviews (IDI). Featuring Generative AI, the latest addition to Clootrack's platform enables seamless analysis of large volumes of free-flowing, In-Depth Interview data in minutes, eliminating the grunt work...

May 16, 2023

Clootrack Study Highlights Critical Passenger Concerns and Delighters in Global Airline Industry

Claymont, Delaware, May 16, 2023 /- Clootrack, an intelligent customer experience analytics platform, has released a report on the global airline industry, revealing that many customers are dissatisfied with flight disruptions. The study analyzed over 27,000 customer reviews between January 2022 and January 2023 from the world's top 12 airlines.

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May 08, 2023

Clootrack's Customer Experience (CX) Analytics is now Powered by GPT4, ChatGPT & GPT-3 AI

Clootrack integrates ground-breaking OpenAI technologies to revolutionize CX insights and improve efficiency for precise, granular insights. With this new release, Clootrack now answers customer experience-related queries from the brand's own data Claymont, Delaware, May 8, 2023 / - Clootrack, an AI-driven platform capable of analyzing billions of Customer Experience (CX) reviews for enterprises to gain qualitative insights in real-time, has enhanced the platform with ChatGPT's...

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May 03, 2023

Clootrack Has Been Chosen as a Winner of the TiECON50 2023

Claymont, Delaware, May 3, 2023 / - Clootrack is excited to announce that it has been selected as a 2023 TiECON50 winner in the prestigious TiECON50 Awards Program. This is a testimony to the fact that Clootrack's intelligent customer experience analytics platform is an excellent example of the game-changing technology shaping the future. Now in the fourteenth year, the prestigious TieCON50 awards recognize the top technology and technology-enabled startups.

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April 17, 2023

Clootrack Study: 76% Negativity Towards Flight Disruption Causes Turbulence in the Global Airlines Industry

Passengers are dissatisfied with customer service in the airline industry, with 67% of 14K passenger reviews for 'customer service' being negative. Complaints include long wait times, unhelpful chat lines, and lack of communication from complaints departments. In-flight experience is a major concern for economy class passengers, with 84% of them reporting a negative experience compared to only 60% negativity from business class passengers. Airlines need to analyze passenger data to...

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